When trying to install license file via web delivery, license will not download will give possible error messages:
Possible causes of this error are:
3. Locate downloaded/saved license file
5. Navigate to installed folder for your Hy-Tek Program. By Default this is C:\Hy-Sport
6. Open the folder and find folder for program you are trying to install:
8. If done correctly you should receive a warning message stating that the "The destination already has a file named..."
9. Select "Replace the file in the destination"
- License Failure
- Matching license file could not be found
- No error (it will go back to installation option screen)
Note: A program error at other times may be a different issue
Possible causes of this error are:
- Security software or firewall on the computer blocking the connection to our license verification server.
- Windows user doesn’t have admin rights
Note: Hy-Tek software has to be close while doing these steps
1. Copy a valid Hy-Tek license file
- Refer to article Reinstall Hy-Tek Software: Copy License on how to get a license file from working computer
- Contact Hy-Tek support (866-456-5111 Option 2 or hyteksupport@active.com) to get a copy of the license file
3. Locate downloaded/saved license file
Software | License File | Location |
---|---|---|
SWMM8 | swmeet8.mem | C:\Hy-Sport\SwMM8 |
SWMM7 | swmeet7.mem | C:\Hy-Sport\SwMM7 |
SWMM6 | swmeet6.mem | C:\Hy-Sport\SwMM6 |
SWTM8 | tm8.lic | C:\Hy-Sport\TM8 |
TFMM6 | tfmeet6.mem | C:\Hy-Sport\TFMM6 |
TFMM5 | tfmeet5.mem | C:\Hy-Sport\TFMM5 |
TFTM4-2 | tftm4-2.lic | C:\Hy-Sport\TFTM4-2 |
SWBM5.1 | sportsbm.mem | C:\Hy-Sport\SportsBM |
Note: If license file came from support, it should be on Downloads folder
4. Right click file and Copy5. Navigate to installed folder for your Hy-Tek Program. By Default this is C:\Hy-Sport
6. Open the folder and find folder for program you are trying to install:
- SwMM8 - Swim Meet Manager
- SwMM7 - Swim Meet Manager
- TFMM6 - Track Meet Manager
- TFTM4-2 - Track Team Manager
- TM8 - Swim Team Manager
8. If done correctly you should receive a warning message stating that the "The destination already has a file named..."
9. Select "Replace the file in the destination"
Note: If you do not receive this warning message, you have not copied the file to the correct location
10. Reopen the software