Product Replacements can ONLY be purchased when team is licensed to CURRENT VERSION of program. The cost of product replacement is $25.00. Product Replacements can be and should be purchased when: If another CD/WEB needed and have older version of program, please upgrade to current version. NOTE: All purchases MUST be made on our online store at http://hytek.active.com/store.html. See Article Placing a New Order for step-by-step instructions to place an online order.