Parents may run into the below System Error when trying to access the documents in receipt.

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This happens because:

After parents complete online registration, the system will generate a receipt. The document link is associated to players' member ID in the receipt. However, if someone makes changes on player's name or birth date then the member ID will be changed. Therefore when you click the document in receipt the system error occurs.


  • Note: If this error occurs, take the following steps before contacting your organization administrator:
  1. Verify browser is a supported browser (Google Chrome, Internet Explorer (v11), Firefox or Safari)
  2. Verify device is a supported device type (Desktop Computer or Laptop Computer)
  3. Clear Browser Cache and Cookies