Events using ACTIVE Network systems may offer participants the option of purchasing Registration Protection. This optional add-on ensures participants' full registration fees are protected.

Below is a graphic detailing how Registration Protection works:


For questions and inquiries regarding the program, please contact Booking Protect using the following methods. Note that Booking Protect cannot assist with general requests for registration refunds.

Submit a Refund Application after a covered event occurs:
Cancel a Registration Protection purchase (must be within 14 days of purchase and does not refund registration):

Note: In order to submit a refund application, the Booking Reference Number given at purchase must be provided; If you do not have Booking Reference Number, please contact consumer support team at to get.